Increasingly, technology is at the heart of great customer experiences. Customers want to be connected,…Read more
O2 Creates UK Jobs with iPhone
O2 UK today announced that it is boosting its UK workforce by 1,427 people as a direct result of the iPhone launching in the UK. 700 new jobs will be added to customer services while another 727 people are being recruited for O2’s retail stores to ensure the best possible customer experience for new iPhone customers. “The iPhone is a revolutionary device and we need to ensure a fantastic overall experience for customers using it,” said Mark Stansfeld, Sales Director, O2 UK. “So we are investing in training and increasing our workforce to ensure this good experience from the moment you purchase the iPhone through to activation and on-going support.” Each O2 retail store will have live demonstration devices and a dedicated iPhone specialist to guide customers through the device’s innovative features. They will be able to advise customers on everything from setting up personal email through to downloading songs via the iTunes Wi-Fi music store. All other staff are also receiving iPhone training. A dedicated iPhone customer services unit will be created in O2’s Glasgow call centre with 1,000 agents. As a result, new jobs are being created in Glasgow as well as O2’s other call centres in Leeds, Cardiff and Dearne Valley. In total, 700 new jobs will be created in customer services with the rest of the roles going to existing employees. The additional jobs are also to ensure that O2 is well equipped to handle expected significant demand for the iPhone while at the same time catering for overall customer needs during the busy seasonal period. To find out more about a career at O2’s, visit; o2.co.uk/careers.