How to avoid mobile phone fraud

There have been news reports today that say there’s been a rise in mobile phone fraud in the UK, according to Cifas, the UK fraud prevention service.

We take the issue of security very seriously and we’re constantly working hard to ensure we can provide the most effective and efficient security information for our customers. There are a number of quick and easy steps that you can take to limit the risk of mobile fraud.

Destroy the Evidence
Make sure that you don’t make it easy for fraudsters. Shred all bank statements and personal documents and keep your credit, debit card PIN, online and account passwords secure at all times. Do not disclose unnecessary personal information to anyone over the phone. Ask yourself the question: “Why do they need to know?”

Password Protection
Don't use the same password for more than one account and never use banking passwords for any other websites. Keep your passwords safe and never record or store them in a manner which leaves them open to theft, like in your purse or wallet.

Regular Checks
Take a look at your credit file on a regular basis to ensure that the only entries on there are your own. Companies such as Equifax and Experian offer this service.

Check your bank statements regularly. If you don’t recognise a card transaction or Direct Debit, contact your card issuer and check the transaction with them.

Check your O2 bills and Direct Debits that are taken from your account. If these seem unusually high, speak to customer services to check your bill. Also, if you have not received your paper bill, it’s possible that this may have been intercepted. If you think this is the case, then contact the Royal Mail Customer Enquiry Line on 08457 740 740. They will check whether a mail redirection has been made in your name without your knowledge.

For more information we suggest visiting Get Safe Online for advice on how to stay safe when shopping, banking or doing business over the internet, and how to protect your computer and the personal information it contains. This website has been developed by the Government, police and industry bodies.

If you’re an O2 customer and have any concerns about your account, or think you may have been a victim of fraud, you should contact Customer Service on 08705 214 000 and we will make sure that the appropriate action is taken to protect you.