Talking Points take to the streets

We’re kicking off our Talking Points campaign at two locations in London:

• Euston Road, outside the British Library and King’s Cross station – 29 January
• Oxford Street and Covent Garden – 30 January

We’ll be getting into conversation with passers-by throughout the day, and filming their responses to questions like “what’s the best shopping experience you’ve ever had?”, “what do you think your local council does best?”, and “what do you like about your train journey to work?”.

It’s all about that restless dissatisfaction, and finding the inspiration to make radical, effective change in the way you serve your customers.

But you don’t have to wait for us to publish our films and findings. You can get involved now, by coming along and listening in, or even sharing your views on film.

Or simply follow the discussions on Twitter @O2BusinessUK, or search #O2ComeOnIn. Or leave a comment below.