Turning maintenance data into decisions

By Vinnett Taylor: Head of IoT for Direct Business, Telefónica Digital

Maintenance has changed. Vehicles are more reliable, parts last longer, and compliance regulations are stricter. But, as this reliability has increased, so too have the expectations of customers and employees. Downtime isn’t acceptable anymore, and it’s much more expensive. It’s not just garage fees either – just one late delivery or one vehicle off the road can cause significant damage to an organisation’s reputation.

With all of this on the line for travel and transport organisations, the old way of performing maintenance just isn’t going to cut it anymore. Your deliveries can’t be late, train passengers can’t be left stranded, and your vehicles can’t be seen broken down on the side of the road. Customers know this, employees know this, and your investors know this. Organisations need to be proactive, but not all have realised that technology and the Internet of Things (IoT) can help them do this.

The future of IoT and why you can’t escape it

The digital world has been providing your employees and customers with seamless, connected experiences for a while now. They expect the same, instant service from their travel and transport interactions too, but this IoT future can seem daunting. The shift from manual checks to digital workflows and predictive maintenance programs can sound complex – but it doesn’t need to be.

By fitting simple plug-and-play devices into all its vehicles, an organisation can track on-road performance, receive accident notifications, and get access to a host of productivity data. All from a single web portal and dashboard, or by integration into your business systems. You can see how long your drivers are spending behind the wheel, receive advance warnings of failures via engine fault codes, and save fuel and maintenance costs through driver behaviour. All in real time.

This data will then be funnelled into predictive insight which can form the basis of an organisation’s business decisions. For example, it can be used to pre-empt vehicle faults and make a preventative decision to alert an organisation when a vehicle needs to be pulled in – before it breaks down on the side of a road. In practice, this means less downtime, fewer accidents and more safe, reliable vehicles on the roads and rails for staff and customers alike.

We always look at how your people and customers live, think and work before getting into the nitty gritty of the tech. By taking this approach, our own IoT transport solution can help transform your data into decisions that have people at the heart. We can use our 15-year experience and relationships with industry-leading partners to help simplify, manage and support your connected fleets.

What next?

For all its perceived complexity, transport companies are already starting to use this technology to improve their businesses. By thinking people first, we can help simplify and support the transition, and help businesses get to the benefits quicker. We’re already seeing significant cost savings, enhanced safety and training, improved productivity and even reduced insurance costs.

If you’d like to know how O2 can help your business, watch our video here or visit our website here.