Earthquake in Mexico - supporting O2 customers

After yesterday’s earthquake in Mexico we’re supporting O2 customers who have friends and family living or staying in the country as well as any of our customers who are visiting.

We’ll remove all usage charges for our customers calling from their O2 mobile in the UK to international landlines and international mobile numbers in Mexico. This will apply to usage charges for O2 customers roaming in Mexico too.  We’ll monitor accounts and credit all relevant charges accordingly.

Support period from 20th September to 24th September.

Here’s the foreign travel advice: https://www.gov.uk/foreign-travel-advice/mexico and the emergency assistance number is +44 (0)20 7008 1500 for any further help.