O2 Telefónica UK protects the right to paper statements for over 33 million customers

  • Keep Me Posted campaign awards ‘Good Practice’ Mark of Distinction to O2  (Telefónica UK)
  • Consumers who receive statements via post are more likely to be able to know how healthy their account is (75 per cent vs 48 per cent for those who received electronically)

Picture: Judith Donovan CBE (Chair, Keep Me Posted) and Mark Gait (Director of Customer Service, O2 Telifonica UK)

O2 have been awarded a “Good Practice” Mark of Distinction by Keep Me Posted, recognising their commitment to providing customers with paper bills without imposing unfair charges.

O2 has over 33 million customers across the UK who will see their right to receive paper bills and statements, without imposing unfair charges, protected.

The Keep Me Posted campaign calls on organisations including banks, councils, utility companies and telecoms providers to give their customers a choice in how they are communicated with. The Keep Me Posted Marks of Distinction means customers can instantly recognise when a business has made a commitment to providing its customers with paper bills and statements.

Mark Gait, Director of Customer Service, Telefónica UK said “At O2 the customer is at the heart of everything we do. We are pleased to be recognised for our commitment to allowing customers to choose the best billing option and to treating that choice fairly and without penalty.”

Judith Donovan CBE, Chair, of the Keep Me Posted campaign, said: “I am delighted to award O2 with the ‘Mark of Distinction’. O2 have made a clear commitment to communicating with their customers in a way that suits them best. The Keep Me Posted mark can be displayed proudly by providers, as an indicator to consumers that their right to receive paper bills is protected.

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