Author Archives: O2

About O2

O2 is the commercial brand of Telefónica UK Limited and is a leading communications company with over 23 million customers. O2 runs 2G and 3G networks and was the first to trial 4G/LTE, reaching speeds of over 100Mpbs, as well as owning half of Tesco Mobile. It also operates O2 Wifi, O2 Health, O2 Unify and O2 Media

O2 best Mobile Network Operator again in Which? annual customer satisfaction survey

For the second year running, O2 has been recognised as the top Mobile Network Operator in the Which? annual customer satisfaction survey for mobile providers. 15 providers including MVNO’s (mobile virtual network operators) were assessed on aspects such as customer service, network reliability and rewards & incentives. O2-owned Giffgaff took top spot followed by Tesco … more »

Happy Record Store Day from O2

To mark Record Store Day (Saturday 26th September 2020), O2, the UK’s No. 1 Network have produced a series of limited edition vinyls to celebrate the full-length release of the soundtrack from its brand-new TV advert, ‘You & Me Song’ by Joy Crookes. With O2’s rich heritage in music, the mobile operator prides themselves in … more »

O2 backs campaign to support front-line customer service workers

O2 is supporting the Institute of Customer Service’s new campaign  Back our Essential Workers: Service with Respect which launched in July. It aims to address hostility faced by front-line staff in customer facing roles that has taken place since the start of the pandemic. Mark Gait, Director of Customer Service, O2, said: “This is an … more »
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O2 supporting the fight against Covid-19

A report by Imperial College London has been published today, for which O2 made a valuable contribution by providing anonymised and aggregated data insights. Since the outbreak of the Coronavirus pandemic, we’ve been open about the fact we are fully engaged in helping in the fight against Covid-19, offering support to those working tirelessly to … more »
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O2 lifts the limit on voice calls so pay monthly consumer customers can stay connected

Mobile networks continue to provide important connectivity in uncertain times, and a quick call to check in can make all the difference. Backing the government’s cross industry support of mobile customers, O2 confirms it is looking at a range of ways to support those using its network. And along with support for vulnerable customers, O2 … more »
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The UK's largest mobile network continues to grow

Telefónica UK Limited (O2), the UK’s largest network with 34.1 million customer connections, today announces Q3 results for the three month period ended 30 September 2019.  Financial highlights Total revenue growth up 4.1 per cent year-on-year Ongoing OIBDA growth to £489 million, up 5.7 per cent year-on-year Continued customer growth, with sector-leading loyalty: Total customer … more »

O2 plans rollout of 5G connectivity for world's most advanced urban testbed for self-driving vehicles

London’s Smart Mobility Living Lab (SMLL) aims to put the UK in the lead to test and validate self-driving car technologies. Experts from TRL, DG Cities, Cisco, Loughborough University and O2 provide critical services enabling trials of driverless vehicles and smart transport systems at Royal Borough of Greenwich and Queen Elizabeth Olympic Park. O2’s involvement … more »

O2 introduces menopause toolkit for managers

O2’s Women’s Network has created a toolkit for managers to support employees who are going through the menopause The toolkit was developed following a year of research into employee attitudes and needs The employee network has also appointed three internal ‘menopause champions’, aiming to break a taboo that affects many working women        … more »