O2 Launches Managed Service Offering for Mobile Email

O2 UK today announced the launch of O2 Managed Services for Mobile Email – a cost-effective solution for enterprises looking to take the pain away from the ongoing management of mobile email. The service is aimed at businesses with a large fleet (>100) of mobile data devices, allowing them to focus their resources on their core business.

The launch follows extensive research with O2’s existing customers that showed demand for such a service. O2 has already signed its first customers to the service, which will help businesses better predict and control the cost and complexity of running a mobile email service, specifically ensuring businesses can accurately predict and manage mobile device expenditure. The flexible solution is available to enterprise customers using a BlackBerry® or Good™ Mobile Email services.

Ben Dowd, Business Sales Director, at O2 UK, said “Mobile email is no longer simply a tool for senior executives but is now ubiquitous at all levels of an organisation, placing huge pressures on IT departments. With our managed service, we can take this pain away, freeing up resources but also providing greater control over mobile email costs. This is our core business which puts us in an ideal position to deliver greater efficiency and cost savings than other outsource providers.”

Ensuring a business’s mobile email solution is always running at its optimum level, O2 Managed Services for Mobile Email builds on the success of O2’s success Professional Services programme which was launched earlier this year. It includes the following key areas:

Managed provisioning: O2 will configure the devices on an enterprise’s server and send them directly out from the warehouse to the end user. All the user need do is switch on the device and enter their username and password.

In life solution management and administration: Dedicated support for the day to day administration of the account, including changes to user accounts; password and licence management; monitoring and alerts; activity reports and recommending changes.

Enhanced technical support: On-going proactive support alongside fast and effective resolution of technical issues through nominated technical specialists. Includes unique services like 24/7 incident support and fast-track fault processes for VIPs.

Professional Services – access to O2’s Professional Services team for regular health checks and roadmap and strategic direction input

The service is priced on a per device per month basis. Please visit http://www.o2.co.uk/business/corporate/productsandservices/managedservicesformobileemail for further information.